1、 The reason why the repair shop or auto parts supplier asks for your inquiry and orders

1. I like the recommended accessories (original factory, brand or car dismantling, etc.), and the products meet his requirements.

2. Know that your company's main products or your regular customers have a sense of trust, dependence and favor on you, and feel that you and your company are reliable.

3. Through the inquiry, you provide products with high cost performance, reasonable profits, guaranteed warranty period, you can make money with your products, and even value for money.

4. Can see your supply list, including parts name, applicable model year, parts brand, price, warranty period, can directly order for you.

5. Your arrival time is fast, you can provide monthly payment, home delivery and other value-added services.

2、 How to promote customers to decide to place an order

1. Positive attack, emphasizing the company's reputation, product advantages and advantages.

This is the first rule for customers to place orders as soon as possible, which also reflects the strength and confidence of an auto parts quotation clerk. The basis of the customer's order is that the customer feels that the company and the salesman are reliable and trustworthy.

2. If the customer does not place an order for inquiry, call back to find out the problem.

Which of the following situations does he not order? Didn't take care of the owner? You have no advantage in price? Are your customers unhappy with your service? Have you placed an order with someone else? Find the real reason, use your confidence and courage to find the reason for not closing a deal, bold commitment, let the customer know that it is in his best interest to place an order with you.

3. Offer a special offer as an incentive for customers to place orders.

To human nature, interest and emotional brand marketing, flexible use.

4. Fully predict peer price, accessory brand, quality, applicable mode, adopt firm tone, full of confidence and brief introduction of customers.

The introduction process should use the skills of "one listen, two ask, three say", listen out the potential demand, ask the customer's expectation, say your solution, and dig out the customer's demand, expectation and even potential demand for the product. When a customer raises a weakness or a question, a firm tone must be used to turn the weakness into an advantage or to dilute it.

3、 With the help of Internet tools and software, customers can achieve information symmetry beyond customer expectations.

1. In the Internet era, almost all customer information, accessory information, matching information and source information can be found on the Internet. Businesses, customers and products are transparent. It is the first priority to negotiate auto parts business with customers with the mentality and identity of a transparent person.

2. Make use of the auto parts tool software such as ACU car alliance to make your auto parts supply detailed list, inquiry quotation, sales list, delivery and logistics distribution information, so that your customers can always see and check, so that customers can realize information symmetry.

3. Put your accessories in the nearest sub warehouse to the customer, realize the nearest delivery, and greatly reduce the arrival time.

In a word, making products and services meet customers' personalized needs, increase customers' trust, exceed customers' psychological expectations, and establish deep links with customers is the only way to make customers place orders as soon as possible and place more orders. Use the above three points to do auto parts business, you can order more than 5 times or more!